Terms and conditions
Terms and conditions
Conditions to redeem Vouchers:
- Subject to availability
- There can be only one voucher per order of £50 or more.
- Vouchers are non-refundable and cannot be exchanged for cash.
- Voucher are not valid in conjunction with any other promotion, discount or offers.
- Expire date is written on the back of the voucher card.
- Questions, comments and requests regarding Voucher Terms and Conditions are welcomed, please contact us
All the details of the cake and relative services are agreed by email (or letter on request). The payment of the deposit confirm your agreement to the order under these terms and conditions.
For celebration cakes, deposit and timing can vary on order details. A small order could be paid in full on collection. If the cake is delivered to the client, payment must be received in advance.
For wedding cakes, a non- refundable £100 deposit is required to confirm the order or to secure our services for your wedding day.
All the order details must be finalised 2 months before the wedding.
The final non-refundable payment for your wedding cake is required no later than 4 weeks before the collection/delivery day.
Alterations and changes
Any amendments should be made in writing, either by email or post. Some design changes or size changes can be made up to but no later than 4 weeks before collection/delivery. If the alteration affects the cost, then your balance will be adjusted accordingly.
If the event is cancelled, we reserve the right to retain your deposit. In the event of cancellation 3 weeks before the original event date, we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days or less prior to the event 100% of the value with be retained to cover the costs of production of the cake. Cancellation must be made in writing and will only be deemed to take effect from the date your letter or e-mail is received. We retain the right to cancel the booking in very unusual circumstances beyond our control, in which case we will refund any deposit or payment. (But don't worry, Kicca Cakes has never had to cancel a booking before!)
We supply cake stands for free. However, we require a refundable deposit. According on the stand model, the deposit can be between £80 and £150. This is held in your file until the stand is returned to us. It is your responsibility to return the stand to our studio within 3 working days from the event. In the event of late returns, we reserve the right to keep the full deposit, or parts of it.
Allergies and special dietary requirements
Cakes can be made by recipes that don’t include alcohol, egg, or nuts on request. However, these ingredients are used in our kitchens so we cannot guarantee that the cake is completely free of the allergens for highly sensitive people. All our products may contain traces of nuts and other allergens.
Deliveries of small cakes within London are made by a trusted cab company. Prices are based on post code.
We offer the service to personally deliver and set up wedding or large celebration cakes, with the price being based on distance and time. It is your responsibility to ensure the caterer has a table ready for the set up at the agreed time. Delays can affect our ability to set up the cake or result in additional fees.
Alternatively, all cakes can be collected from our studio. If you choose to collect the cake, we will not be liable for any damage to the cake once it has left our studio.